Hi can anyone help me I recently went to tenerife and took my helmet in my suitcase as we were hoping to hire bikes out there. My suitcase got smashed I can show you pics it had a hell of a knock and in the strongest point and its a solid one anyway needless to say my helmet plastic is all cracked and to claim I need a receipt
my helmet is a suomy can anyone give me a copy of their receipt or knows anyone in abike shop that would help me. No receipt no claim
When I needed to claim after a bike accident, I didnt have the receipt, but the helmet importers wrote a letter confirming the RRP of the helmet. I don't know whether the airline or the importer will accept that though.
Bikerfan, please be careful when starting new topics. You had actually created 3 topics for this one issue. I've merged them all and deleted some posts.
Cheers
So what I should of said was are you claiming off the Airlines handling agent? As far as I know you itemise the stuff damaged and put the value on the form,like I said if you reported it at the destination airport you shouldnt have any bother like you do with insurance co.
Boody, the lads sorry 'twonks'who I supervise to turnround aircraft under time pressures, work- load pressures staffing pressures certainly dont throw peoples luggage/belongings- anything around,(and they are not particularly well paid)cant say the same for johnny foreigner who I know damage goods and steal from people,so if there is a problem with anything report it there and then.
Ah so that must make me a posh twonk cos I'm responsible for the aircraft and what goes on in that hour its on the ground and making sure it departs safely.
i must admit i thikn i would take my lid as hand luggage!! and after your story i dont think i could be pursuaded otherwise now!! hope you get your claim sorted quick
fxr swas...errm I sat looking out of plane window at Liverpool airport watching the guys moving stuff and believe me they definitely were throwing peoples belongings about. The huge case that landed on a baby buggy was particularly horrifying