Grrrr, managed to get all webbed up on me mates wireless b/band OK
Internet exploder working
emails downloading but not uploading
Sorry sir can't help you, you are not at home
Thats why I need HELP
So I can browse an post an PM but no emails till I get home
Stupid people
Usqvarna U K! the people who supplied B & Q with the mower I bought 7 months ago.
I've only used the mower 3 times and it's dropped to bits.
I phoned B & Q and was told 'it's not our responsibility you'll have to phone the supplier'.
So I did, I was put on hold after a few minutes and giving details of the mower and my address and phone number and while on hold I was disconnected. FFS!
I called back...press button 1 for...etc etc for the second time and had to go thro all the details again, this time the customer service advisor put me on hold 6 times in 16 minutes, then I was told they aren't going to take the mower for repair cos they only deal in parts which they send to the customer and it's not a replacement part my mower needs.
Basically they've left me high and dry. I have a lot of garden and no mower!
They suggested I ring B & Q again and ask them if they will replace the mower as a good-will gesture!!
Usqvarna are the suppliers, it should be them replacing it, not B & Q.
I rang B & Q and was told to take the mower with my receipt and they will see what they can do.
Fingers crossed they exchange it for me and the next one lasts a bit longer, at least a whole season lol
I've never heard anything like it, sending the parts to the customer to fix for themselves!!
There is no reason why B & Q shouldn't replace it, its within 12 months and they are still legally responsible.
If they give you a hard time threaten them with trading standards it usually works. Good Luck
Kwak, I had this problem with a B&Q strimmer I bought years ago. Less than a year after buying it - they discontinued parts & spools AND it was one of their OWN makes.
Now - I stick to a name I can trust (Black & Decker)
I'm with Scary Kwak.Had exactly same problem with a hedge-trimmer,they tried to fob me off with all that crap they gave you,threaten them with trading standards if the manager doesnt help,within 12 months you have full rights!!!!
I agree with you Scary, but these days shops seem more reluctant to please the customer, not to mention I'm jinxed, if it can go wrong it will go wrong.
I wouldn't mind but I only got the mower out cos the guy next door and his mates were riding a quad bike up and down the street, and on the pavement, revving it, the noise was driving me nuts and I couldn't hear the telly so I got the mower out, you should have seen their faces, it makes a right racket
Tizzy you sound like you're jinxed like me.
"BY LAW" the retailer is responible for the supply of goods of "merchantable quality"
Phone B&Q and tell them that your "contract" was with them to supply a fully working product and by law they "MUST" provide a replacement or a refund!
The law was changed recently to "ensure" this.
As Scary says the trading standards are your best option, but you must give the "retailer" a "reasonable" oportunity to resolve the matter.
Best of luck Kwak
Em
ps you're only "jinxed" if you "think" you are!!!
PML, Em I disagree with your comment about jinx, I don't think cos that only makes it worse
Thanks for the advice folks I will tell them I want a replacement, I need another mower.
I'm with Emzed, HG and Scary, your first port of call should be the shop, and if if the item's under a year old you sound as if you're on very solid ground with them.
FWIW most of B&Q's own-brand stuff - Performance Power, McAllister etc - is Chinese-sourced via General Machinery Company in Australia. You might get somewhere by contacting them direct at www.gmcompany.com. Or there again, you might not!
A better bet for spares may be Solent Tools - just Google them. It's actually part of the B&Q empire, but at least it seems to be run by human beings and is a damn sight more helpful than the B&Q shops.
Em, for me to do that I'd have to believe it and how can I believe it when almost every day something goes wrong for me. I can't change my blood group.
Wills, the mower is a Flymo Compact 330 Hover mower. A known brand name. Solent? That's down South.
Em, if it's any consolation to ya I'm fairly confident I will get a replacement mower (you've not seen me when I'm in a mood lol)
Got up early today to wash/blow dry hair,no hot water! Went to the library to take back books,it was shut! Went to the nail bar to get nails done,shut! Went to town and the shop I wanted was shut! Stopped at 2 petrol stations on way home and no unleaded,grrrrrrrr....
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