Wannabe keep shouting at the bank, again under the terms of the DD Guarantee they have a duty to honour mandate withdrawals. They will always try and make it someone elses problem so they don't have to do anything but they have fixed obligations to honour the DD terms. Most banks are useless at DDs, we put in around 100,000 DD claims a month and around a thousand a month are bounced incorrectly by banks, we then get an irate customer on the phone demanding to know why we are sending them arrears letters and all we can do is tell them to chase their bank. It got to such a pitch that I wrote an automated letter system so our branch staff just have to hit a button to send the customer a letter with all the dates,transaction references, the error message returned by the bankvia BACS and an explanation that it is their bank messing them around and not us.
I've just given up with the phones now FG... the trouble these days is, most of the time, you get through to a heavily accented Indian personage who tries to tell you their name is John Smith (or similar)
I want everything to have a paper trail now.
I sympathise with the pressure that call centre people are under and the unreasonable demands made on them to get results, but they twist everything you say, so that your phrase "I'm trying to borrow some more money from my parents, so if they can spare me some, I will make a payment on account next week" somehow translates to "Customer promised to pay arrears within 7 days" by the time it's typed onto their screen!
One company which I'll set apart here is E-On... Their customer service is fantastic! I'm really seriously impressed with the way they're handling my situation. And it's all I've ever asked for - a little understanding and a little patience and a little help while I'm on zero income... It's not much to ask for.
I don't do shouting Prof... but I have sent them a Wannabe special letter this week They usually get noticed. I suspect I will suddenly have a zero balance again by this time next week.